Amazon Music reimagines music listening by enabling customers to unlock millions of songs, podcast episodes, and thousands of curated playlists and stations with their voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and Android mobile devices, PC, Mac, Echo, and Alexa-enabled devices including Fire TV and more. In this role, you will help the Amazon Music team ensure that the content customers care about is discoverable through search. This includes auditing searchability of critical new releases, investigating the root causes of high impact search failures, and resolving searchability issues when possible using a variety of tools. The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions, keeping in mind the guidelines provided in the Standard Operating Procedure.
This requirement is for Amazon Music content quality and experience team which focuses on increasing selection, maintaining quality and providing operational support for business teams.
Key job responsibilities
- The primary responsibility of this role is to perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs
- You should have the passion to listen to music. You will be expected to work with headsets majorly as quality checks will be performed on Music Tracks/Albums.
- You need to continuously adapt to the business priorities, learn the features of multiple tools and systems used by the team. You need to follow SOP, identify and report errors in the content.
- You will need to be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA and adhere to business expectations. You will be measured on the compliance to these metrics, SLA requirements, QA guidelines, Team goals and ability to ideate and drive process improvements for closure.
- In addition, you must be able to pay close attention to minute details, have good communication & writing skills, and a professional demeanor.
- Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations
A day in the life
As a Digital Content Associate at Amazon Music, your day revolves around ensuring the seamless delivery of high-quality digital content to our listeners. With a passion for music as your driving force, you'll start by donning your headset and immersing yourself in the world of music tracks and albums.
In this dynamic role, each day presents new challenges and opportunities to influence how Amazon Music engages with fans, artists, and creators on a global scale. Join us for a day filled with music, collaboration, and innovation.
About the team
At Amazon Music, our team is dedicated to revolutionizing the way fans, artists, and creators connect through immersive audio entertainment experiences. With a passion for music and a commitment to excellence, we collaborate tirelessly to deliver high-quality digital content that resonates with audiences worldwide.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
Bachelor's degree or equivalent
Working knowledge of Basic MS Office products and applications
Good English language proficiency: verbal, writing, reading and comprehension
Knowledge of Excel at an advanced level
Good at data analysis and troubleshooting issues related to content editing
Familiarity with Amazon Music and its competitors
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