HR Service Delivery Specialist

HR Service Delivery Specialist:

Job Summary:

• Work with the DTE recruiting teams to drive the recruiting risk and compliance agenda for India GU
• Drive effective implementation of process and technology changes to bring the required impact on recruiting compliance.
• Identify existing / potential risks and link Process, Technology and People to mitigate / eliminate the risks
• Ensure the stakeholders are informed, integrated and enabled. Act as the SME to the recruiting and HRSS teams, applying deep expertise and knowledge on recruiting policies and processes.

Key Responsibilities:

• Track and ensure closure of all recruiting related actions identified through internal and external reviews / audits.
• Conduct a periodic review of all recruiting manuals and review responsibilities and accountability defined in entity recruiting and HRSS manuals to identify conflicting roles, responsibilities and access between these teams.
• Carry out checks of all recruiting processes across entities, by process, by team and by city.
• Conduct Self-Checks of recruiting controls and processes to proactively identify vulnerabilities by partnering with entity teams
• Regularly attend hiring events across entities to understand how the process is being executed. Report concerns or anomalies, if any, to the relevant recruiting lead.
• Partner with the relevant teams to review any new process and technology change that is being driven in entity / HRSS recruitment teams from risk perspective.
• Conduct review post introduction of new process and technology changes to assess awareness and effectiveness of implementation.
• Work with the AEE Risk and Compliance team to conduct periodic forensic analytics of recruitment data.
• Analyze candidate escalation data to identify potential issues and share with RPT (Recruiting Process & Technology) and delivery teams to fix.
• Fraud escalations- work with CI and ER to understand the process and technology fixes required and bring to RPT and delivery teams to design and execute.
• Partner with the concerned internal teams to carry out regular access rights reviews to hiring tools in HRSS and entity teams.
• Publish regular reports on themes and action plans for closure to HR leadership

Skill requirements:

• Must have recruiting process expertise and in-depth knowledge of the policies
• Must be excellent in stakeholder management and highly collaborative
• Must have compliance / audit outlook
• Good in Program Management
• Must have problem solving and analytical skills
• Strong verbal & written communication skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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