Job Description
Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.
Our fast-growing SaaS testing platform is looking to add a Senior Technical Support Hero to the team:
Responsibilities:
- Manage the self-support documents, FAQ articles
- First point of contact to handle customer questions, error reports, feature suggestions, or license inquiries
- Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met
- Browse through the logs, and test steps to reproduce the report
- Coordinate with the Product team to understand customers’ issues and get them solved
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and recurring issues and report back to Katalon teams
- Develop and maintain a vast knowledge of our products and services - be an expert
- Focus on providing exceptional customer service at all times
Job Details
- Job Location
- India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified