Sr. Associate - Research

Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.

Responsibilities:
 

• Conduct thorough research on self-serve topics using digital tools and open search to gather information to support content creation.
• Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
• Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
• Able to comprehend and write content and align to client tone of voice.
• Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
• Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
• Collaborate with the client to develop content strategies that align with our business objectives and target audience.
• Create new templates, if required, to author different article types.
• Streamline processes and build flowcharts where applicable.
• Meet deadlines and manage multiple projects simultaneously, if required.

Our most successful candidates will have: 

• 1-3 years as a content writer, technical writer, or editor
• Exceptional writing, editing, and proofreading skills with a keen eye for detail.
• Experience doing research using multiple sources.
• Excellent command of the English language and strong communication skills.
• Ability to meet deadlines.
• Graduate in English literature or related field and relevant experience is an added advantage.
• Previous experience of working in DITA XML is an added advantage.
• Experience with Content Management Systems and basic HTML, and XML.
• Portfolio of published articles is preferred.

Experience with text-based AI, LLM models is an added advantage.

All your information will be kept confidential according to EEO guidelines.