Customer Care Technical Support Specialist

Number of Positions 1 Experience1-2 years of work experience in relevant field. EducationBachelor Computer Science / Engineering or relevant field. LocationErbil

Summary

Maintain appropriate systems workflow in coordination with IT by handling all tickets probelm and recommendations for development.

Key Responsibilities

Analyze, prioritize and follow up with tickets and requests for assistance received from Customer Care employees related to Korek systems and applications. Track problems related to systems used by Customer Care, follow them up till they are solved. Send announcement related to system updates or failures to Customer Care employees. Report system existing or potential problems and bugs and suggest the needed corrective/preventive actions. Coordinate with IT to define, modify and disable access permissions and privileges to systems and applications used by Customer Care. Receive and review requests for system reports from Customer Care Department, follow them up with IT Department, authenticate their results before posting them. Forecast and monitor the effects of planned outages that affect systems used by Customer Care or services used by customers to initiate the actions needed to minimize that effect. Act as focal point for all technical projects related to customer care department.

Competencies

Planning & Analyzing skills. Problem Solving skills. Reporting skills Ability to work well under pressure. Good Communication skills. Good interpersonal skills to handling sensitive and confidential situations. Good Command of MS Office particularly Excel and Access.

Language

Kurdish (required) English (required)* Arabic (preferred)