Officer - Operations

Officer - Operations

On-site Baghdad, Baghdad Governorate, Iraq Operations Full time

Description

Effectively handling inquiries and requests from new agents, ensuring a smooth registration process. Oversee agent registration, verifying eligibility, and coordinating with the field team for finalizing registrations. Responsible for managing complaints related to agents, ensuring timely and satisfactory resolutions. track and analyze customer complaints against agents. managing inventory and coordinating between teams and vendors. Managing competing deadlines effectively related to his duties and executing responsibilities and driving operational excellence. Ensuring accuracy in all operational activities related to agent management. Delivering exceptional service and maintaining agent satisfaction Understanding of marketing principles and materials management, contributing to effective marketing support for agents.

Requirements

Bachelor’s degree is a must and preferred in business administration. 1 year of experience in sales planning and agents’ management preferred in E Payment. Good in MS office Word, Excel, and PowerPoint Good command of English is a must (written, reading is preferred) Ability to work independently and without supervision. Time Management Excellent communication skills Well organized, Attention to detail and follow-up capabilities Strong problem-solving and resolution skills Proficiency in using data management tools (e.g., Google Sheets) * Customer-centric mindset