Housekeeping Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.

Four Seasons Casablanca is looking for a Housekeeping Coordinatorwho shares a passion for excellence and who infuses enthusiasm into everything he / she does.

Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

About the role

Housekeeping Coordinator assigns rooms to the Self-Inspectors/Public Area Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors allHotSOSrequests and communicates with multiple departments to ensure completion of all guest/internal requests

What you will do

• Record every telephone/radio call in a log book/database. Will also handle guest requests for the Laundry/Valet Department.

  
  

• The ability to utilize all systems that relate to Housekeeping: Opera, Word, Golden, Excel,HotSOS, REX, and Outlook.

  
  

• Assign room assignment boards (Self Inspector Attendants) in REX or Opera.

  
  

• Organize the Housekeeping office ensuring files are updated.

  
  

• Monitors the completion of Traces.

  
  

• Reviews guest profiles through Golden and executes any request from Golden to Res/HotSOS.

  
  

• Prepares the room discrepancy report.

  
  

• The ability to utilize the telephones adhering to Four Seasons standards.

  
  

• The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.

  
  

• Record any glitches and information management team and/or properly resolve to ensure guest satisfaction.

  
  

• Check staffing levels for the next day.

  
  

• Check room status of VIPs arrivals, in-house and stayovers

  
  

• Communicate any room and engineering issues. Follow protocol necessary to resolve.

  
  

• Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them.

  
  

• The ability to assist Housekeeping management in administrative work as directed. The ability to perform other tasks or projects as assigned by hotel management and staff.

  
  

What you bring

Education:           school education or equivalent experience.

Experience:        Experience in a luxury brands is a plus

Fluent in French, Arabic andEnglish

 
  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
 

Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.

Learn more about what is like to work at Four Seasons – Visit us:

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