Guest Experience Specialist

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Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Salalah
Hotel: Salalah (SLLSS), Po Box 870, 211
Job number: 126636

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We are currently seeking a Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for ensuring that each guest has a memorable and enjoyable stay at our hotel.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Greet and check-in guests in a friendly and efficient manner. Address any guest inquiries or concerns promptly and professionally. Coordinate with various departments to ensure guest requests are met. Provide recommendations for local attractions, restaurants, and activities. Assist with guest check-out and billing process. Monitor guest feedback and take proactive steps to address any issues. Maintain a clean and welcoming lobby area for guests.
Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Ability to multitask and work well under pressure. Previous hospitality experience is preferred. Must be able to work a flexible schedule, including nights, weekends, and holidays.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.