Overview of the role:
The primary focus of this role is to support the sales objectives of the company through achieving given sales and NPS targets. This role is responsible for providing first rate service to current and potential customers of Honda.
What you will do:
• Achieve and maintain the company prescribed standard sales policies and procedures
• Achieve or exceed the allocated monthly sales targets
• Achieve or exceed NPS objectives, thereby ensuring maximum customer satisfaction and repeat sales
• Ensure that company procedures are adhered in terms of handling cash and credit customers
• Constantly improve selling techniques & customer handling skills
• Working with the business manager to maximize all sales including insurance, GAP accessories, window tinting, service packages, and paint protection
• Ensure 100% Connect entry (Web, telephone enquiries, prospecting and walk-in) with proper follow up
• Ensure zero overdue before close business hours
• Ensure 100% test-drive offered to all Honda customers with proper documentations and to meet KPIs
• Comply with company guidelines and SOPs and report all incidents to the Showroom Manager
• Ensure all necessary documents have been submitted to the relevant department
• Ensure quality of job to avoid errors/rework and take action on customer concerns (internal/external) to improve operational ease and customer satisfaction
Required skills to be successful
• Excellent communication skills
• Cross-cultural flexibility
• Customer and goal oriented
• Negotiation skills
About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Showroom Manager.
What equips you for the role:
• Strong communication skills
• 2-3 years sales experience (Automotive experience is preferred)
• Valid Qatari driver’s license
• An understanding of IT systems such as MS office and Connect/FastTrack
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
Let our experts design a Professional CV for you.
