.Overview of the role:
The primary focus of this role is to receive customers and ensure the creation of job cards based on the process, follow up the jobs in the workshop and take approvals for additional repairs, and finally deliver the vehicle to the customer.
What you will do:
• Record customer requests and complaints without delay and answer any queries
• Ensure adequate number of Repair Orders as per the business flow
• Ensure proper explanation of the content of work in detail
• Provide proper cost estimate and delivery time to customer
• Ensure parts supplied and posted in repair order and in counter sales order with the help of EPC
• Check and ensure accordance of invoice and work performed
• Clear explanation of the job done and invoice and guide to the cashier
• Ensure achievement of given revenue targets
• Promotion of value added services
• Obtain high standards of customer service values
• Resolution of Customer concerns at the earliest time and ensures satisfaction
• Ensure Completion of dealer certification requirements
• Prepare and enrol for Skill Contest events
Required skills to be successful
• Excellent communication skills
• Interpersonal skills
• Cross-cultural flexibility
• Ability to work under pressure
About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Service Manager.
What equips you for the role:
• Diploma or Bachelors of Automobile/Mechanical Engineering
• 3 to 5 years overall experience with automotive dealership – out of which a minimum of 3 years as a Service Advisor
• Microsoft Office proficiency
• Awareness of Net Promoter Score metric
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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