Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Identify and assess customers’ needs to achieve satisfaction.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Manage customer contracts, queries, and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Proven customer support experience.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Adept in addressing client questions through effective telephonic conversation.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Real Estate
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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