Our Client is a Regional distributor for nicotine alternatives in MEA The IT Support maintains the networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company ERP systems & Apps.Customize Odoo (ERP) modules as per business and functions needs
• Enhance Modules deliverables as per business need
• Support functions initiatives by making sure its doable / translatable on the system
• Enhance and improve current modules by adding more functionalities
• Maintenance of system, modules and data
• Manage and maintain ERP software for multiple instances (markets)
• First line support for all the corporate solutions (Odoo System)
• Monitor all the different modules to ensure service availability
• Fix application related issues
• Follow up and supervise all projects implementations
• Maintain good relationships with vendors and Internal teams across the group
• Provide first line support to Users by providing analysis and resolution for routine operational application issues
• Provide the suitable solutions for any application issue based on the criticality of the issue • Monitor the company solutions to ensure service continuous availability
• Record and track incidents, complaints, or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
• Support deployment of process enhancements by working with business and data collection and training key users on new functionality.
• Provide end user trainings for new changes and required optional enhancements
• Add new instances / markets on the platform for new launch markets, and customize as per the market by market requirements
• Liaise with external consultants and work together on e-invoicing and similar projects
• Full responsibility for designing commercial and financial reports and dashboards
(Sales app / interface)
• Manage field force sales application for both front & back end configuration
• Enhance system deliverables as per business need
• Enhance business controls and risk management through system controls
• Customize and add new instances / markets on the platform for new launch markets
• Ensure smooth end to end integration between ERP and sales app
• Ensure smooth end to end integration between sales app and Warehouse management system (WMS)
• Ensure smooth end to end integration between eCommerce platforms and sales app
• Customize reports to consolidate and preview performance data from the sales app backend
• Customize analytical reports to analyze performance based on set criteria
(Help Desk)
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may extend to the Region)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training for staff members when needed
Odoo Application Experience is Mandatory
Experience in designing commercial and financial reports is Mandatory /
Bachelor's degree, Computer science is preferred
8 + Years Experience in ERP coding and configuration
Computer Science
IRC is one of the leading providers of Human Resources services in the Middle East and Africa region, dedicated to offering turnkey solutions to clients looking to outsource HR related functions to experts. To focus on their core business, clients hand over partial HR responsibilities to us, allowing them the opportunity to grow and expand to their full potential. IRC functions under two pillars, offering a range of services; Outsourcing and Talent Acquisition. Together these divisions cover a wide array of functions, from outsourcing and outplacement to staff leasing, from talent acquisition and executive search to recruitment, consulting, and more. Since our inception in 2001, we have committed ourselves to providing innovative HR solutions with our clients and candidates at the core of all our services. We strive to fulfill your needs, to take on the burden of your HR functions so you can focus on your business, to guide competent candidates into relevant opportunities, and to provide workforce solutions that improve the efficiency of your business.
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