Executive Assistant - FIVE LUXE

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as Executive Assistantwill Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 1-3 years in a Luxury Hotel environment in an Executive Assistant role, demonstrating a strong ability to manage high-volume operations with Grace and Efficiency.
  
• A strong background in Training and Quality Management with Exceptional skills in Improving Customer Satisfaction and Driving Profitability.
  
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Sensational passion for delivering Unparalleled guest services, with a commitment to Exceed Guests’ Expectations.
  
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Strong understanding of Industry Regulations is beneficial.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Leads all Operational Facets to Significantly enhance Service Quality and Guest Satisfaction, implementing Innovative and Effective strategies to uphold the Highest Standards of Luxury Service.
  
• Actively participates in formulating and executing Departmental Strategies and action plans, ensuring Alignment with FIVE’s overarching goals.
  
• Plays a pivotal role in translating Vision into Reality, driving Operational Excellence across all Departments.
  
• Delivers clear, consistent, and motivational messages about Departmental objectives to achieve Targeted Outcomes.
  
• Adeptly Communicates to bridge the gap between Strategy and Execution, inspiring Fellow ‘FIVERs’ to achieve Excellence.
  
• Collaborates closely with the Heads of Department to Seamlessly Implement Strategies and action Plans, fostering a Collaborative environment aligned with FIVE’s strategic vision.
  
• Sets clear Goals and Expectations for the FIVE Tribe, utilising Performance Reviews to ensure Accountability and foster Professional Growth, cultivating a High-Performing Team dedicated to Operational Excellence.
  
• Maintains a prominent presence among Guests to gather Firsthand Feedback on service quality and satisfaction levels, leveraging Approachability and Proactive engagement to enhance the Guest Experience.
  
• Champions the Continuous Improvement of Guest Experiences by incorporating feedback into Actionable Strategies, driving the Evolution of service standards with a Commitment to Excellence.
  
• Conducts regular Progress Reviews with the Heads of Department, ensuring alignment with Goals and Timely execution of strategies, providing oversight for consistent Advancement and Achievement.
  
• Keeps the General Manager informed about Operational Achievements and Challenges, fostering transparent communication and Strategic Alignment.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.