Visual Merchandiser Floor Supervisor

WHAT YOU WILL DO

SHOP FLOOR & FITTING ROOM MANAGEMENT

• Present a proper personal image and keep continuously check and manage the image of other staffs
• Demonstrate good control of replenishment and sufficient product display at peak hours/days
• Lead by example and teaches Customer Service 6 Minimum to the team, motivate & ensure the team achieves them
• Provide immediate assistance/solutions/up-selling to customer
• Supervise and manage the fitting room in good image
• Able to handle complaints & difficult situations with customers
• Able to handle customer complaint by company procedure, escalate for support when it's unsolved over a time
• Able to collect product feedback from customer, identify product issue, and communicate with managers
• Manage the queue and service in cashier counter

PRODUCT KNOWLEDGE & FLOOR LAYOUT

• Able to examines with manager if:

         - furniture are properly used according to the Visual Merchandising Manual.

         - lighting is in correct direction, make adjustments if needed

         - inventory of store fixtures up to dat

         - fixtures & furniture condition are up to standard

• Able to controls that product on the shop floor is properly replenished at all the time

COMMERCIALITY

• Ability to foresee and react to special commercial moments (weather, holidays, shopping mall events etc.)
• Able to read and use all types of RFID commercial reports in TGT (Anti-ranking, Shop floor locked, Broken size, Money mapping, etc.)
• Understands the concept of ‘Y’ and ‘Success’ in rebajas, the distribution system and that is able to organize capacity/general return accordingly.
• Knowledge and understanding of different reports especially on:

     - Rotation and Success 

     - Subfamily report

     - TGT 50% ranking 

     - New arrival report 

     - floor’s sales at regular intervals