WILL DO The Command Centre Agent/Executive- is responsible for primarily ... , be energetic and provide first call resolution (FCR) to all the ... customers. •Support Call Centre...
The Escalation Agent/ Executive - is responsible for primarily handling contact center escalation ... , be energetic and provide first call resolution (FCR) to all the ...
goal. Job Description The Floor Agent attracts potential customers by answering ... the customers landing on Contact Center. In case of complaint, ensuring ...