Bayt.com
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Job Description

  • Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
  • Develop and implement customer service policies and procedure.
  • Manage a team of customer service representatives and call centre agents.
  • Monitor customer interactions to ensure quality standards are met
  • Handle escalated customer complaints and issues
  • Analyze data and trends to improve customer service strategies
  • Collaborate with other departments to enhance the overall customer experience
  • Conduct staff training and performance evaluations.

Skills

  • Bachelor's degree in Business Administration or related field
  • Proven experience in a customer service management role
  • Strong leadership and communication skills
  • Knowledge of customer service / call center technologies and best practices
  • Ability to analyze data and make strategic decisions
  • Excellent problem-solving skills
  • Ability to work under pressure and handle difficult situations

Job Details

Job Location
Doha Qatar
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Sales
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Career Level
Management
Degree
Bachelor's degree / higher diploma
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Ali Bin Ali Holding is one of Qatar’s largest retail and distribution companies. We represent many of the world’s leading brands across a diverse range of business activities. https://www.youtube.com/@AliBinAliHolding/videos

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