Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • To provide Internal and External customers with accurate information regarding ADCB products and services.
  • Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
  • Provide correct information to all customers regarding their accounts, credit cards, loans etc.
  • Answer customer queries and resolve simple complaints immediately.
  • Initiate outbound calls when required.
  • Cross sell various retail banking products and generate leads.
  • Maximize returns and minimize risk and enhance relationships for the bank.
  • Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
  • Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
  • Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity. 

Skills

  • Diploma holder, University Graduate preferable
  • Bilingual (Arabic & English) is preferred.
  • Previous experience in a Customer Service Environment / Call Centre would be advantage.

Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Banking
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
--
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level
Degree
Bachelor's degree / higher diploma
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