Manage all the financial activity budgeting and cost control
Maximize revenue opportunities
Exceed guest expectations
Develop a high-performing team committed to delivering clear goals following Company's incentives
Supervise the team, hours worked, new hiring, and resignation
Selection interview, team training, onboarding, and development plans
Control and verification of KPI
Protect the health, safety, and well-being of guests and colleagues
Actively working with the marketing department to grow in social media, be visible and competitive in the local market
Improve the company experience and service using the feedback on review sites, and make sure to reply to them
Operations
Monitor staff schedules to program the shifts accordingly throughout the week and control the wages
Make sure your building is in good repair, maintain the workplace and any equipment so that it is safe and works efficiently
Schedule weekly marketing meetings to grow on the online platforms, keeping an eye on the Local competitors and the Restaurant's specific area
Analysis of the trend and adaption to the Local market, always be aware of the Calendar's events and public holidays
Schedule weekly manager meetings (FOH and BOH) to create a proactive environment
Ensure that Restaurant Managers follow opening and closing procedures
Ensure that staff is always wearing the correct uniform, also following company's grooming standards
Ensure each manager shift is reviewed and handovers/briefings are carried out daily at the established timing
Coordinate restaurant operations during each shift.
Ensure Restaurant Managers follow the practice and completion of cleaning schedules, with the checklists of each department
Overview and strategy
Assist in the training of all employees, ensuring that they have the necessary skills to perform their duties with maximum efficiency, including reaching the incentives
Ensure following a specific appraisal system, to refine the Team's performances
Design with the HR department a development plan for each of your employees
Follow the Manager's roadmap
Be involved in the recruitment process.
Ensure the staff is given appropriate and constant feedback (one-to-one chat to be carried out)
Ensure all the essential training is completed and the new starters with management supervision
Managing Sales and Conversion
Delivery of sales targets following the designated budget
The system has to be used effectively by the team to monitor all the sales
Conversion and maximization of the Covers
Financial Management
Costs are in line with revenue without compromising the brand.
Effective supervision of closing and reporting procedures.
Creating and controlling annual budgeting and updating the monthly forecast with the Area Manager
Follow-up and management of KPI's
Track record of inventory management with Stock Take Online for the food, beverage, and OS&E
Knowledge of basic accounting principles and practices to exceed correct food and beverage margins
GPs Control costs without compromising standards and guest
Customer Service
Manage staff performance by establishing standards and procedure
Interact with guests to ensure all inquiries are handled promptly following the company policy
Develop a culture of actively seeking feedback from guests regularly
Interact with guests and ensure an efficient flow of service, following the Sequence of Service
