Sports Facility Operations Manager

Provide the best children's program available:

• In a warm and friendly atmosphere
• Staffed by personnel who care, are enthusiastic and understanding
• In a sparkling clean environment
• With properly functioning, safe equipment
• In a professional manner for both parents and children

Employee Management:

• Interview, hire, train, develop, retain, supervise, discipline, and terminate Lead Teachers and Assistants.
• Implement and uphold employee policies and procedures.
• Assist in scheduling staff for daily operation, classes, and parties, handling vacation requests.
• Conduct regular staff meetings for teaching tips and safety techniques.
• Capable of performing all duties of Lead Teachers and Assistants in addition to the duties of the Training Director.

Member Management:

• Establish rapport with parents/customers.
• Ensure parents are happy with the program/facility.
• Listen and respond to parents’ needs, working out problems with the Facility Manager.
• Handle parent questions and complaints in a non-confrontational manner.
• Assist in creating weekly announcements, keeping parents and employees informed.

Class Registration:

• Handle registration and payment for all services.
• Supervise staff in handling registration properly.
• Ensure Waiting List parents are informed.
• Ensure all tuition is paid promptly.
• Develop strategies to increase class enrollment in collaboration with marketing and Facility Manager.

Post-Registration:

• Ensure attendance is kept for all classes.
• Handle make-up classes properly.
• Contact guests to fill available positions when a member no-shows.
• Follow up with guests to promote future registration.
• Contact parents whose children have not attended class three times in a row to ensure all is well.

Facility Management and Administration:

• Assist Facility Manager in maintaining and managing computer and TOMS.
• Assist Facility Manager in keeping web announcements and schedule current.
• Accountable for all inventory duties.
• Review and update the facility’s emergency response plan as necessary.

Daily Facility Operations:

• Assist Facility Manager to ensure scheduled staff is ready, willing, and able to work.
• Answer phone calls, return messages, and check email as needed.
• Greet members and new customers.
• Ensure the facility is clean and tidy throughout the day.
• End-of-day cleanup to prepare for the following day.

Class Operations:

• Ensure classes are run properly.
• Ensure the enthusiasm of staff and participants.
• Ensure that children are enjoying the class.
• Ensure staff members have smiles on their faces.

Facility Operations:

• Ensure that the facility is monitored by staff.
• Ensure that the facility is clean and safe.

Birthday Parties:

• Encourage booking of birthday parties well in advance.
• Ensure deposits are received at least one month before the party.
• Collaborate with parents to ensure all party supplies are on hand.
• Explain all details of birthday party practices to parents.
• Ensure every party is appropriately staffed.

Weekly:

• Inventory of operating and marketing supplies.
• Provide a list of items needing purchase or replenishment to the Facility Manager.

Cleanliness:

• Ensure the gym is spotless every day. All employees share this responsibility.

Personal Appearance:

• Maintain professional appearance through proper clothing and good hygiene.