IT Manager | Hardware and software Technician

Job Title: Software and Hardware Technician

Responsibilities:

1. System Installation and Configuration: Install, configure, and maintain software applications and hardware systems used in the showroom environment, including point-of-sale (POS) systems.
2. Hardware Maintenance: Perform routine maintenance and troubleshooting of hardware components, including computers, monitors, printers, and networking equipment, to ensure Customer Satisfactory.
3. Inventory Management: Manage inventory of hardware and software assets in the showroom, including tracking usage, conducting audits, and coordinating procurement and disposal processes in collaboration with the showroom manager.
4. Customer Service: Assist showroom customers with technical inquiries and support requests related to showroom systems, providing prompt and courteous assistance to resolve issues and enhance the overall customer experience.
5. Documentation: Maintain accurate documentation of hardware and software configurations, maintenance procedures, and troubleshooting steps, ensuring that records are up-to-date and accessible to showroom staff as needed.
6. Vendor Liaison: Serve as a point of contact for vendors and service providers related to showroom hardware and software systems, coordinating repairs, upgrades, and other technical services as necessary.

Experience:

• Previous experience in a technical support role, preferably in a retail or showroom environment, providing hardware and software support to end-users.
• Familiarity with showroom-specific technologies such as POS systems, digital signage, and customer engagement tools, as well as retail industry standards and best practices.
• Experience with inventory management, including tracking and maintaining stock levels of hardware and software assets, is beneficial.
• Certification or training in relevant areas such as computer hardware/software repair, networking, or customer service may be advantageous.