Process & Compliance Manager

Overview of the role

Support the brand with delivering an efficient agenda of Process, Control and Compliance, Change management and Training across the business, this includes the adherence to policies and guidelines set up for internal controls, system maintenance, external audit and risk management framework. Regular store & DC visits to monitoring the overall process followed by detailed reports.

Drafting any process & mappings related to business requirements & supporting the teams accordingly. To Ensure that all system testing for any new business implementations are done and including the training to the teams. Ensure all Stores Inventory counts & cyclical counts are completed within the agreed timeline along with the operations team.

What you will do     

Manage Internal Controls and Compliance 

•   Approve & review internal controls and self-assessment check lists within the business key areas and functions

•   Developing an internal audit program across all functions , putting regular controls in the main processes ( like P2P, GRN , warehouse operations, AP & AR , B2B , Ecom, HR operations across all regions..etc) 

•   Preparing monthly summary reports with recommendations for the brand leadership team and having good collaboration with all functions to implement the necessary changes. 

•   Reviewing and advising on all internal audit reports of the stores for all brands / other wholesale and distribution business 

•   Interacting with internal auditors to ensure that all major risk areas are covered under the audit program 

•   Develop a data analytics reporting to manage non-compliance 

•   Highlighting to the Senior Management areas of inadequate compliance performance   

Process 

•   Ensure appropriate Retail End to End Processes exist that are clear and concise 

•   Analyze Business / Store / Warehouse operations and workflow.

•   Develop store & other functions SOPs with right RACI matrix in conjunction with functions’ deliverables, the store operations and Retail P&C. And also ensure smooth implementation and compliance checks.

•   Review and where necessary revise and or amend the standard operating procedures to ensure brands have a full suite of policies and SOP aligned to the agreed processes

•   Ensure that policies are understood and adopted, and the right level of training is developed to ensure adoption

•   Approve and review close policies, procedures, standards and templates

•   Reviewing and modifying existing procedures to reflect changes in operations

Inventory counts & Controls

•   Ensuring the periodic stock count for all stores are conducted within the stipulated period ensuring that the shrinkage has been properly computed and reported. Assist stores with the development and implementation of stock loss action plans

•   Spearhead the introduction of loss prevention technology, data analytics and technology such as RFID into the business to assist in the management of stock loss and minimize exposure. 

•   The introduction of Cyclical count to be done in DFC & then to all other stores

•   Assist all, with the process for any investigations that needed by the team

•   Ensuring that Key Performance Indicators (KPI's) for store operations are developed

•   Fixed Asset stock count program implementation in the business

Knowledge transfer / training & System Testing

•   Reviewing proposed IT system changes for store operations to ensure that control aspects have been adequately addressed & attend UAT (user acceptance testing) for IT implementation such as New functionalities on ERP systems, RPRO, Inventory module etc

•   Carrying out pre-implementation testing and assist in the implementation of the systems in the stores 

•   Ensuring the preparation of the Store Procedure's training material and provide training to the store personnel to facilitate a consistent implementation of the procedures across the brands

•   Spearhead the conduct of the training needs and content development (online, class room or written) for existing and new staff

•   Support and assist the business in all expansion/refurbishment’s projects on P&C aspect

•   Develop training and workshop capability in the division 

•   Ensuring the preparation of the Store Procedure's training material and provide training to the store personnel to facilitate a consistent implementation of the procedures across the brands

•   Oversee periodic review of response time of activities conducted by staff to determine if additional training sessions are required