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IT Technical Support Engineer

13 days ago 2024/07/14
$0 - $500
2-5 years of experience

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Job Description

IT Technical Support Engineer- Jordan Office

A. Accountabilities:

  • Provide IT Support such as Active directory, Windows and Network connectivity.
  • Acts as a First point of contact, provide technical support to End-User as per IT related issues.
  • Coordinate with Backend support staff.
  • Hands on experience in Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack and Windows Updates.
  • Responsible for Installation of new and used hardware units and components.
  • Responsible for incident investigation, diagnosis and recovery within the defined service levels.
  • Provides timely, accurate and unambiguous updates to the ticketing system.
  • Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer.
  • Provide updates as required by Service Desk.
  • Coordinate activities with help desk, network services, or other information systems groups.
  • Responsible for Installing Desktop Computers, laptops, printers, scanners.
  • Responsible for imaging pcs & laptops.

Skills

B. Experience:

  • 2+/- years experience in IT Technical Support/ Service desk/ HelpDesk roles.


C. Education and Certification:

  • Bachelor's Degree in Computer or related fields
  • Preferred ITIL Foundation certified
  • Preferred A+ Certified
  • Preferred MCSE –Microsoft Certified Solution Expert.


D. General Skills:

  • Communication skills.
  • Customer Focus.


E. General Remark:

  • Jordan based / Immediate Joiners.
  • Driving license is a plus.
  • The opportunity is for Diyar Office - Jordan.

Job Details

Job Location
Amman Jordan
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
$0 - $500
Number of Vacancies
5

Preferred Candidate

Years of Experience
Min: 2 Max: 5
Residence Location
Jordan
Nationality
Jordan
Degree
Bachelor's degree / higher diploma
Age
Max: 39
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Diyar United Company
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Established in 1980, Diyar has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management, Occupational Health & Safety Management and Environmental Management makes Diyar an ideal partner for our client technology and service requirements. As leading IT Company in Kuwait, Diyar experience varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels.

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