Trending Customer Satisfaction Discussions

Follow

Ask the Community


Ask any professional question and get answers from other specialists.

Stream language
Sherif Sabry Mohamed Hassan  Abdalla's image
Question added by Sherif Sabry Mohamed Hassan Abdalla Strategy marketing manager El Nasr manufacturer for Sulfonic acid and Sodium Silicate
1 year ago

How would you satisfy a very angry customer/client who need to return an item after exceeded the warranty time frame?‎

A client have bought an electronic device and after exceeded the warranty time period the client wish to return the item and get a full refund. Client haven't mentio‎ ... See More

Answers:
19
Followers:
Views:
720
Vote Count:
5
Answer should contain a minimum of 25 characters.
Default profile image  
Answer added by  Kyaw Si Thu , Mobile Trainer Leader, Myanmar Unison Technology Services Co.,Ltd
4 days ago

In my opinion, Both excellent customer service and good quality are very vital for business. Company should balance these two, high-quality products are suppoerted by exc ... See More

Mercy Nyambura's image  
Answer added by  Mercy Nyambura, Human Resources Manager, New Point Hospital
7 days ago

In the context of Customer satifaction, excellent customer service can often overide good quality, while  good quality is essential, excellent customer service can makeup ... See More

atef hammami's image
Question added by atef hammami Contact Centre Leader Malomatia
11 months ago
Answers:
1
Followers:
Views:
30
Vote Count:
1
Answer should contain a minimum of 25 characters.
Maktoum Abdul Rasheed's image  
Answer added by  Maktoum Abdul Rasheed, Manager Operations and customer services, FL Logistics FZCO
8 days ago

Excellent customer service and good quality are both crucial, but excellent customer service can often enhance the perception of quality, making it the overriding factor.

Fatjona Shehi's image  
Answer added by  Fatjona Shehi, Procurement & Commercial Specialist , Assaco Design Metal Constructions WLL
2 years ago

Good products keep costumers interested, but sales and after-sales services keeps them loyal

Aya Fekry's image
Question added by Aya Fekry Certified Professional Coach / Freelance Perception Key
7 years ago
Answers:
1779
Followers:
Views:
8215
Vote Count:
51
Answer should contain a minimum of 25 characters.
Tamunoibim  Ibim's image  
Answer added by  Tamunoibim Ibim, Sales Lead, Henry Montego Homes
9 days ago

However, it is essential to note that while excellent customer service can sometimes compensate for less-than-perfect quality, consistently poor quality will eventually e ... See More

Azhar Ali's image  
Answer added by  Azhar Ali, Call Center Agent, Fast call center
10 days ago

Quality always attracts customer. There are companies in the world that looks only to rich people to sell their product by giving them quality. For that, people need to p ... See More