Bayt.com
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Job Description

Job Summary

The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with approved SOP and SLA.

Key Accountabilities

  • Ensure all authorization, cancellation, verification and merchant queries/ requests received via telephone, fax and email from internal and external customers are handled in an accurate and professional manner.
  • Ensure BONUS request is reviewed, presented and loaded in an accurate manner following Bank guidelines and DOAs related to Retail Credit and other Departments.
  • Ensure all incoming calls through campaign and local numbers are answered within Service Level and in a courteous and professional manner.
  • Ensure to monitor, review and prompt action on all fraud cases/queues via Safer Payment, Email Alerts, VRM and FRM within TAT and in accordance to the SOP.
  • Ensure proper escalation of all system-related issues 24/7
  • Handling of all activities assigned by the Line Manager and Department Head.
  • Adherence to the roster on shift duties which includes weekends and holidays to maintain business continuity 24/7.
  • Full compliance with company policies, procedures and standard of ethic, integrity and scheme regulations.


Skills

Education

  • Bachelor degree or equivalent


Job Details

Job Location
Qatar
Company Industry
Banking
Company Type
Employer (Private Sector)
Job Role
Banking
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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commercial bank of qatar
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The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.

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